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About UsHow Options Bytown operates and where we came from

Since 1989, Options Bytown has provided permanent homes and support services for people who need help to live independently.

It operates three apartment complexes in central Ottawa that house 128 men and women.

Options Bytown also supports hundreds of tenants living in buildings owned by the two largest social housing providers, Ottawa Community Housing and Centretown Citizens Ottawa.

Some of the services Options Bytown offers include; housing case management, prevention of evictions, crisis intervention, referrals to various community resources, lifeskills training, social and recreational activities, computer training and health and nutritional counselling.

Options Bytown is governed by a volunteer Board of Directors. The board manages a number of policy committees including finance, fundraising, new development, and human resources.

Options Bytown is funded by the City of Ottawa, the Province of Ontario and the Government of Canada.


In 1987, a coalition of concerned Ottawa residents and community groups joined forces to address the growing homelessness problem in response to the United Nations proclamation of the International Year of Shelter for the Homeless.

Options Bytown was established as a more desirable alternative to emergency shelter accommodation. It was recognized that permanent supportive housing is a better way to meet the needs of those men and women with a history of homelessness.

Options Bytown’s first building opened its doors in the heart of Ottawa’s Byward Market in 1989. The building houses approximately 65 tenants on five floors. In 1992, a new building was inaugurated on Gilmour Street, in Centretown. This building is home to another 60 tenants.

Accessibility for Ontarians with Disabilities Act (AODA)
Customer Service Standards for People with a Disability

Options Bytown strives to operate in a professional and courteous manner. We are focused on treating our tenants, clients, partners and all stakeholders in an equitable, transparent and timely manner. We are committed to delivering our services within a fully accessible environment that is both welcoming and respectful.

Click here to read more about our policies.

Latest Annual Reports

Please click on the links below to download a PDF of our Annual Reports. The reports include service stats, financials and much more.

   2017 Annual Report English

   2016 Annual Report English

   2015 Annual Report English

   2014 Annual Report English

   2013 Annual Report English

“Supportive” Housing

We are a unique model of “supportive” housing in Ottawa:

Although many tenants we serve experience mental and/or physical health issues, we are the only supportive housing provider in Ottawa where there is no diagnosis needed to access our housing or support services – our priority is solving homelessness, whether it’s housing someone from out of a shelter, or preventing someone from becoming homeless.


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